Just this week we rolled out PropFuel Customer Feedback to accompany Employee Feedback and Props.This is a huge addition to the platform. For a year and a half we've been focused on pinging your team for feedback for ideas and suggestions to help grow your business. Additionally, the Props create a culture of recognition within your team. PropFuel has supported this dialog to help START conversations. Now, you can ask your customers questions on a quarterly cadence to bring them into the conversation as well.Often, we talk to our customers either randomly or when there's a problem. If you're getting feedback regularly, you'll know who to talk to, when to talk to them, and what to talk to them about. You'll identify opportunities to retain and grow your customers.Here's how it works:1. Set up your customer question cadence: Think about your customers in terms of what questions suit their role in the company and set up a question "cadence" for each group. A group might be a collection of C-level execs or a group of people you want to answer your Net Promoter Score (NPS) question cadence. Or perhaps it's a set of questions focused on up-selling your customers.
2. Select your questions from our Question Bank or create your own to develop a cadence:
3. Marry your customer contacts to the desired cadence. You'll assign specific customer contacts to a particular cadence and soon your customers will be sending you feedback opening the door for targeted conversations.
Get your entire team thinking about growing the business. Targeted questions. Exposed Opportunities. Set up a time to see a demo with me or simply learn more about how we can help: www.propfuel.com.
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