Conversational engagement is a concept of two-way, personal communications that enables people to communicate more humanly. Thanks to technology, we can engage members both at scale and on a one-to-one level. The conversational engagement ebook details the concept and ideas to implement it in your organization.

When I interviewed for a position with PropFuel a few weeks ago, I told Dave that I wanted to be part of the team because PropFuel is the tool I needed but didn’t have for the past eight years as an association marketer. I’ve always known how important it was to communicate with members, but for so long I relied on products that only communicated to my members.

One of the things I take great pride in as an entrepreneur is finding the right team to create value, and I nailed it again! I’m so excited to introduce our newest team member who will be focused on your success using PropFuel. Meet Melissa.

In association communications, generally we know how best to administer digital communications. We try to avoid bombarding members with too many messages. We know that we need to respond to direct messages that come in through our social channels, and promptly. We know that video and photo engage better than copy alone. We know which days of the week to send email for the highest open rate. It’s clinical, isn’t it? Do this, not that. Personas, behaviors, clicks and broadcasts. Our members still are cogs in a wheel, receiving what we spit out and being asked to consume it. In associations or in healthcare, can we afford to treat our members and patients this way? Is it true engagement?

The people in your organization are not units, or attendees, or registrants, or even members. They’re people. They’re not clicks or opens. We have loads of lists and buckets and bubbles and segments that we put people into to try to understand them better. We send out surveys to dissect them as if they’re deceased frogs in formaldehyde. It’s time to stop thinking about what we want and how to get it and start thinking about building stronger connections with people. With stronger connections, with true one-to-one interaction, we really start to understand each other. There’s a bond.

With this new Rhythm - PropFuel integration, you have the ability to create queries in Rhythm that feed contacts directly into PropFuel conversational engagement campaigns. These campaigns allow you to ask questions of your members, capture the Voice of the Member through structured and unstructured responses, and take immediate action with automated workflows.